medaptus is committed to helping our hospital and physician group customers stay operational during what is certain to be a difficult and overwhelming time.
Responding Swiftly
For Charge Pro customers, we are staying on top of regulatory changes brought by COVID-19 and how they impact coding and billing operations. Our team expedited software updates to make new ICD and CPT codes available ASAP upon their release. We are also available to help configure telehealth codes, edits or interface changes.
We have heard from many customers that in the face of the COVID-19 health crisis, hospitals are creating high precaution units to prevent the spread of the virus during treatment. Our Assign platform can be configured to operationalize the staffing protocols necessary to protect physicians and patients, while minimizing the usage of PPE (personal protection equipment). This is accomplished through the proprietary medaptus assignment rules engine, which is designed to meet the evolving distribution requirements during this crisis. To receive help enabling this feature please call us (617.896.4025) or email support@medaptus.com.
Here for you when needed
The medaptus workforce is working normal hours at full capacity. Each employee is equipped to work remotely. We are fully staffed to help customers as needs arise. Our support line remains available 24X7.
Lastly, to help protect the health of our employees, customers, neighbors, families and so forth, medaptus has implemented travel restrictions and is holding all meetings online until further notice.
Stay healthy.
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