When you’re interested in purchasing healthcare software, it’s natural to have a couple (or a dozen) questions – especially if this is the first time you’re involved in a software purchase at your hospital or practice. But to make the most out of the demo meetings with a vendor, you also need to be prepared.

We’ve conducted hundreds of demonstrations for potential customers and the ones who ask these 10 questions have a smoother process and are better able to identify if our software is right for them.

Buying Healthcare Software? 10 Questions to Ask During a Demo Meeting

1. What are your integration capabilities?

We integrate with all major EHRs, billing systems and physician scheduling software such as Cerner, Epic, Athena, Meditech, and more. Whenever a hospital is evaluating using our software, we always provide examples of other hospitals that use the same software as references for our integration capabilities.

Here are a few additional resources about our integrations:

• Medaptus Epic Integration live in the Epic showroom
• FAQ: Integrating Epic with our Patient Assignment Software
• Still Doing Manual Work Even After Your Morning Assignments are Complete? Integrating Medaptus with your EHR

2. My process is unique. How can an out-of-the-box software address that?

Whether you’re contemplating how we fit into your mid-revenue cycle process, or your hospitalist workflows, the answer is the same: we have the flexibility to address a large variety of unique situations depending on how your team operates. For example, one hospitalist group we worked with needed a unique way of assigning patients to providers – we can build that into our system during the implementation period to meet your needs.

And when it comes to patient assignments, the more unique and complex your situation, the better. You actually get more value out of Assign if you have more complex rules for how you assign patients – because it means we can automate that for you and reduce the heavy manual burden that you’re currently doing.

3. I think my EHR can do that today…why should I buy Medaptus software?

EHRs are powerful tools that most organizations can’t live without – but they weren’t designed to do absolutely everything. Here are three handy resources that explain the limitations of EHRs when it comes to specifically charge capture, patient assignment, and charge reconciliation:

• You could be missing charges if you’re using an EHR for charge capture
• Solving EHR gaps for outpatient infusion coding
• Moved from paper and spreadsheets to an EHR but still having these charge reconciliation problems?

4. How is your process going to be different than what I currently do?

You can expect more efficiency, time savings, less manual work and uncovering missing charges.

When you think about your current processes, think about areas where you’re frustrated with how much time you’re spending on certain things. For example, how much time are you spending on each encounter today? Are your coders reviewing and working all charges or just the complex ones? If your organization grows and you have increased charges, you will have to keep hiring more coders to manage the workload which is costly. Would the cost of a solution be less than hiring a new coder, especially if you anticipate increasing volumes? How high are your denials? What impact would that have on your operations if we could reduce denials?

 5. How many of your customers continue using this software? What’s your customer attrition rate?

We’re proud to say that the majority of our customers continue using medaptus year after year once they’ve purchased our software. In addition to seeing value from the software itself, our customers tell us that they stay because of our customer service – we send a first response to any support issues within minutes. We also have 99% uptime for our software – meaning you won’t be inconvenienced with a server going down or losing access.

6. What happens if the system goes down at 5 am?

If you’re using our patient assignment software, Assign, to make your rounding lists at 5, 6, or 7 am, you can rest assured if you have an issue in the early morning, we have support to help you out. We have support 24/7/35 for critical issues.

 7. Do you offer discounts?

You’ll get the most value and a discounted rate if you are rolling out our software in multiple facilities or departments at once. You don’t need to pay up front for multiple facilities – rather, once you’re satisfied with the roll-out at the first site, we would start implementation at the next facility or within the next department.

 8. My IT team will ask about your security standards – tell me about your security protocols.

The safety and security of our customers’ medical data is of the utmost importance to us. Security compliance is also a top priority for our parent company, Volaris Group, so you can rest assured we are constantly undergoing security requirements and assessments to stay up to date. You can read our full security policy here.

 9. What if this doesn’t work for me?

Nervous about making a financial investment in software that you’ve never used before? We structure our contracts in a way that minimizes your risk. Typically, our customers are not tied into a long-term contract and can re-evaluate year after year (or a shorter duration, if you’d like to start with a trial period). We offer that since we know that the majority of our customers choose to continue using our software once they’ve gotten it in place and seen the value.

 10. When can I buy it?

Now! Book a demo today so you can see where you can improve efficiencies, save time, and get started with medaptus.

Want to keep these questions handy? Download this list so you can print it out and take notes the next time you have a software demo.