9 Things We’ll Ask You When You are Interested in Medaptus Software

So, you’re interested in purchasing our healthcare software? Whether you’re interested in our charge capture software, outpatient infusion coding automation software, or patient assignment software, the process is the same: we’ll start off by doing a quick call to learn more about your needs, the biggest challenges you’re currently facing, and how we can help. Then we’ll show you a demonstration of our software and ask you more specific questions to learn about your current workflows and how the software will be set up to improve efficiencies in your current workflow and reduce manual tasks.

 

Here are a few questions we’ll ask you during this process:

1. Have you ever purchased software before?

If you’ve never purchased software before, we can help explain the procedure that our customers go through during the sales process. For example, we’ll need to meet with your IT staff to discuss security and integration requirements.

 

2. What is your process to purchase software internally?

Many organizations we’ve worked with have a specific process in order to approve new software. This may include:

• A financial approval process. Typically, this involves stakeholders from your department leadership and financial leadership teams
• Committee review and approval. Some organizations may have an Architecture Review Board. Others may have an Innovation Committee. You may require a Board meeting to review and approve the software.

 

3. How far out is IT scheduled?

It’s common for hospital IT projects to be scheduled out requiring three to six months advance notice. If your IT team is already backlogged, it’s important for us to know so we can coordinate and plan our implementation schedule according to their availability.

 

4. What is your process for pitching this internally and can we be involved?

As you introduce this software to others in your organization, you’ll need to demonstrate the return on investment they can expect. We’ve helped many customers present our software to their leadership teams – showcasing the anticipating financial return and building a business case on why they should invest in medaptus software. We can also help you speak to our existing customers as references.

 

5. What are your desired outcomes? Are you comfortable communicating value, desired outcomes, etc. to your leadership teams?

One of the most important things we need to know is what you would like to change as a result of starting to use medaptus software. For example, perhaps you currently can’t see anticipated charges by providers and which providers are missing charges. Your desired outcome might be an easy way to see a dashboard view of all patients that have no charges submitted, charges that need further documentation, providers that were asked to resubmit documentation, and which charges were taken care of. In this case, our Charge Reconciliation dashboard would be a great fit to meet your needs.

 

6. How many facilities might be interested in this solution?

It’s much more cost-effective if you have a few facilities or departments interested in purchasing our software at once. You don’t need to implement all at once, but you can at least be eligible for discounted pricing if you have multiple locations signing on at once.

 

7. Which other groups in your organization/practice need to be involved in this discussion? Were they involved in demos? Should they be?

Often times, our software will be used by one person or department but it still impacts the workflows of other departments. IT will be involved in every technology purchase.

For example, if you’re seeing a demonstration of Charge Infusion, our automated infusion coding software, the primary team that needs to see it is the Coding Leadership and Revenue Cycle Leadership. However, it could also be helpful for your practice manager to understand what it is.

 

8. If I don’t do this work myself, have I spoken to the people that do this task, to better understand the workflow and current challenges?

A Chief of Hospital Medicine might know that making the daily rounding list is a big pain point for the hospitalists so they start to consider software options, like Assign. But if they’re not making the list today, and instead it’s being done by a nocturnist, it’s important that the list maker is involved in the software discussions too and can tell us about their current workflows, what isn’t working for them, and what they would like to see improved. This helps ensure that we can meet their needs and save them time, and ensures a smooth implementation since they were involved in the purchasing decision.

 

9. What is the driving reason you are looking for a solution?

There’s pain points and things we hate doing every day…and then there are the “straw that broke the camel’s back” type tasks. Whenever someone asks to see our solution, we want to know: what made you come to us, and why now? We want to solve those problems – big and little – and make sure that we meet your needs. The more information we have, the better.

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